Communication Programs
- Telemarketing Skills
- American English Skills (Call Center English)
- English Proficiency Program (TSE Review)
- Business Communication
- Effective Presentation Skills
- How to Communicate Negative Messages
- One-on-One Communication
- Telephone Personality
- Business English
- Effective Business Writing (Letters and Memos)
Develop strategies and tactics on telephone sales presentations, fact-finding interviews, handling objections, closing, servicing, planning and control. Enhance your positive attitude for telemarketing not only through the voice.
Be a part of the fast growing demand for call center agents. Make a difference in the lives of many worldwide just by providing solutions over the telephone!
Pass the Test on Spoken English by learning tips on answering non-direct and direct questions confidently. Organize your thoughts and speak with sense, confidence and clarity.
Acquire guidelines in effective written and oral communication. Organize and apply different layouts in writing weekly routine reports to superiors, memos and correspondences. Engage in stimulating conversations and improve interpersonal relationships.
Stand up and deliver! Present informative and persuasive talks to big and small audiences with sense, confidence and rapport. Use visual aids effectively.
Manage conflicts and turn them into opportunities for deeper relationships. Understand the genesis of feelings and make negative situations positive!
Inform, inquire, report, instruct and coach effectively. Communicate with clarity and conciseness.
Be at your best in dealing with people over the telephone. Learn voice techniques that include tone (modulation and enthusiasm) and tact (positive word choice). Establish rapport with unseen customers.
Use effective writing and speaking techniques on different business parameters (written and spoken). Address usual language concerns involving sentence structure, exact word choice, vocabulary and style, conciseness and directness.
Adapt a reader-friendly business writing style. Organize one-page and multi-page letters, memos and reports with positive business tone, clarity, conciseness and coherence.